Voice and process agents that work with your organisation
Customer service, lead qualification, appointment booking, reception/routing and workflow automation. Human handover and customer-authorised connectors are supported.
Agents that understand your processes — and hand over when they should
The voice layer can draw on BE BRAVE’s own Swiss German models, developed with FHNW from more than 3,000 hours of dialect material. Any conversation can be handed to a person at any time, and the handover is logged. Telephony runs through third-party providers: numbers, carrier charges, international calls and concurrent lines follow their terms and are disclosed before contract. You can see how this works in practice in the use cases “Multilingual telephone customer service around the clock” and “Lead qualification and appointment booking in sales”.
The workflow engine connects various systems and processes. It enables the automatic execution of recurring tasks such as data entry, sending emails, or updating internal tools.
EagleAGENTS is able to grasp the context of conversations and initiate the right measures on that basis.
EagleAGENTS can work together not only with the other AI systems in EagleHUB, but also with additional programs.
AI can analyse conversations and enquiries and clearly summarise their content and key points.
Workflow Engine
The workflow engine connects various systems and processes. It enables the automatic execution of recurring tasks such as data entry, sending emails, or updating internal tools.
Context analysis
EagleAGENTS is able to grasp the context of conversations and initiate the right measures on that basis.
Multi-tool compatibility
EagleAGENTS can work together not only with the other AI systems in EagleHUB, but also with additional programs.
Monitoring and Reporting
AI can analyse conversations and enquiries and clearly summarise their content and key points.
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BenefitsYour advantages with EagleAGENTS at a glance
With EagleHUB you unlock the full potential of AI – while keeping complete visibility and full control at all times.
Voice agents answer calls, hold conversations in real time and transcribe them – with BE BRAVE’s own Swiss German models. Telephony is provided through third-party providers, whose terms are disclosed before contract.
Telephony and voice
Voice agents answer calls, hold conversations in real time and transcribe them – with BE BRAVE’s own Swiss German models. Telephony is provided through third-party providers, whose terms are disclosed before contract.
Agents understand and speak several languages, depending on the chosen model; Swiss German is supported through BE BRAVE’s own speech models.
Multilingual
Agents understand and speak several languages, depending on the chosen model; Swiss German is supported through BE BRAVE’s own speech models.
The workflow engine carries out recurring tasks: capturing data, booking appointments, sending emails and updating internal systems.
Process automation
The workflow engine carries out recurring tasks: capturing data, booking appointments, sending emails and updating internal systems.
Any dialogue can be handed over to a member of staff at any time (human handover); the handover is logged, and conversation content can be documented in clear reports.
Handover to people
Any dialogue can be handed over to a member of staff at any time (human handover); the handover is logged, and conversation content can be documented in clear reports.
Agents access your systems through connectors you authorise – such as Microsoft 365, Google Workspace, Zoom or Odoo; others on request.
Integration into existing systems
Agents access your systems through connectors you authorise – such as Microsoft 365, Google Workspace, Zoom or Odoo; others on request.
Pricing by conversation minutes
Included minutes and the price per additional minute are shown per plan. Telephony runs through third-party providers: numbers, carrier charges, international calls and concurrent lines follow their terms and are disclosed before contract.
- 100 minutes included
- CHF 0.49 per additional minute
Voice and process agents with human handover. EagleHUB not included.
Get started- 500 minutes included
- CHF 0.35 per additional minute
- EagleHUB included
Additionally EagleHUB and customer-authorised connectors
Get started- 2’500 minutes included
- CHF 0.25 per additional minute
- EagleHUB included
Higher concurrency and priority support
Get started- 6’000 minutes included
- CHF 0.18 per additional minute
- EagleHUB included
Routing and reporting across multiple teams
Get started- 15’000 minutes included
- CHF 0.14 per additional minute
- EagleHUB included
Agreed limits, SLA options and custom integrations
Request a quotePrices exclude 8.1% Swiss VAT. Usage limits and further conditions are disclosed before contract.
Connectors and exports
The following connectors are approved. Others can be added on request.
- SharePoint
- OneDrive
- Outlook
- Teams
- Calendar
- Drive
- Gmail
- Calendar
- Meet
If you activate an external connector, selected data can be transmitted to that provider. Its security, terms and processing locations then apply. Within the BE BRAVE environment your data stays in Switzerland.
Connectors are authorised via OAuth/OIDC with your own login directly with the respective provider; your password is not transmitted to BE BRAVE. Authorisation tokens are stored encrypted on our infrastructure in Switzerland. You can disconnect a connection yourself at any time; the tokens stored at BE BRAVE are deleted immediately and, where supported, revoked with the provider. The status of each connector can be viewed in EagleHUB; the list can be extended on request.
Data storage, training and external connectors
BE BRAVE operates its offers on its own servers in Switzerland. Customer data, documents, chats, logs and backups are stored and processed in Switzerland.
Customer content is never used for training, fine-tuning or model improvement by BE BRAVE or model providers.
If a customer activates an external connector, selected data may be transmitted to that provider; that provider’s terms and processing locations then apply.
Sometimes you can’t see the forest for the trees. Our skilled and experienced professionals will help you decide whether and how you can use EagleAGENTS.
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Frequently asked questions
What tasks can EagleAGENTS handle?
The scope of application is wide-ranging: The AI can handle customer enquiries, provide appropriate responses, and—if desired—escalate issues to staff members. In addition, EagleAGENTS can schedule appointments, assign tasks, and document conversation details in clear reports, thereby supporting internal learning processes.
How do employees interact with the agent?
How secure is the deployment?
Can EagleAGENTS work with other Eagle products?
What effort is required to implement this?
The question is no longer whether you should use AI and benefit from its many advantages, but when. And thanks to our Swiss all-in-one AI solution, the answer is clear: now!
