Use case

Multilingual telephone customer service around the clock

A service company with customers in several language regions received many similar calls – including outside office hours. A voice agent based on EagleAGENTS answers standard enquiries in several languages and hands complex requests over to the team in a structured way.

At a glance

Industry

Services and retail

Solution used

EagleAGENTS

Result

24/7 availability, consistent answers and structured handover to the team

Operation

On BE BRAVE servers in Switzerland

Starting point

Calls about opening hours, order status, appointments and standard questions tied up the team all day long. In the evenings and at weekends, calls went unanswered, and the information given varied from person to person. Enquiries in several languages had to be covered.

Worker with a helmet and headset at a control desk in an industrial hall

Solution

BE BRAVE set up a telephone AI agent with EagleAGENTS, connected to the existing phone system and the company's knowledge base.

Answers recurring enquiries in several languages, around the clock
Answers come from the approved knowledge base and are therefore consistent
Handover to staff with a call summary as soon as a request needs human handling
Speech processing by BE BRAVE in Switzerland; calls run over the telephony infrastructure chosen by the company

Result

The company can be reached by phone around the clock. Standard enquiries are answered immediately and consistently; the team only takes over requests that require expertise or decisions – with full context from the handover.