Use case

Custom AI automation for a specialised process

A company handled incoming specialist documents in a multi-step manual process. With a tailored AI solution from BE BRAVE – from workshop to prototype to production integration – capture, checking and routing are now largely automated.

At a glance

Industry

Company with specialised processes

Solution used

Custom AI / Workshops

Result

Up to 50 % shorter processing time in the automated process. Indicative values from customer projects, anonymised (management approval).

Operation

On BE BRAVE servers in Switzerland

Starting point

Every case passed through several hands: capturing documents, checking details, requesting missing information, forwarding to the right place. Standard software did not cover the specialised workflow, and the turnaround time was noticeable for customers and employees alike.

Person holding a tablet in a production hall with industrial robots

Solution

In a workshop, BE BRAVE mapped the process with the specialists and prioritised the steps with the greatest benefit. A prototype was tested with real, anonymised cases and then integrated into the existing systems for production use.

  • Automatic capture and classification of incoming documents
  • Checking of details against defined rules, queries only in case of deviations
  • Routing to the responsible unit with a prepared summary; the decision stays with the specialists
  • Operated on BE BRAVE infrastructure in Switzerland

Result

The process runs without manual intermediate steps; specialists concentrate on exceptions and decisions. The solution is continuously developed together with the team.

Up to 50 % shorter processing time in the automated process.
Indicative values from customer projects, anonymised (management approval).

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