{"data":[{"id":7,"title":"Secure knowledge assistant for a regulated SME","slug":"wissensassistent-kmu","overview":"A mid-sized company in a regulated environment wanted to make internal knowledge quickly findable without handing documents to external cloud services. With EagleCHAT and EagleHUB, it gained a knowledge assistant that accesses approved sources only and is operated in Switzerland.","industry":"SME in a regulated environment","services_used":["EagleCHAT","EagleHUB"],"challenge":"<p>Policies, contracts, product documentation and minutes were scattered across file shares and the intranet. Employees searched for a long time or asked colleagues, and answers were inconsistent. Public AI services were out of the question because of confidentiality and regulatory requirements.</p>","solution":"<p>BE BRAVE set up EagleCHAT as a private AI chat and connected the approved knowledge sources through EagleHUB – activated by the company itself, for example its document storage in Microsoft 365 (SharePoint, OneDrive).</p><ul><li>Answers with source references from the approved documents</li><li>Users only see content they are authorised to access</li><li>Operated on BE BRAVE servers in Switzerland; customer content is not used to train models</li></ul>","results":"<p>Employees find answers directly in the chat and jump to the original document via the source reference. Departments continue to maintain their documents where they already are.</p><p><strong>Up to 40 % less time spent searching for internal information.</strong><br>Indicative values from customer projects, anonymised (management approval).</p>","featured_image":"/storage/media/case-studies/case-study-6.png","gallery":[],"is_featured":true,"published_at":"2026-09-09T08:00:00.000000Z","seo_title":"Knowledge assistant for SMEs | BE BRAVE","meta_description":"Anonymised use case: a regulated SME makes internal knowledge securely findable with EagleCHAT and EagleHUB – operated on servers in Switzerland.","og_image":null,"canonical_url":null,"created_at":"2026-09-09T08:00:00.000000Z","updated_at":"2026-09-09T08:00:00.000000Z","image_alt":"Three people in a lab, two looking at a laptop, a four-legged robot beside them"},{"id":8,"title":"Automatic meeting documentation for a consulting team","slug":"meeting-dokumentation","overview":"A consulting and sales team spent a lot of time after every client call writing minutes and task lists. With EagleNOTER, meetings in Zoom, Google Meet and Microsoft environments are documented automatically – including summary, decisions and open tasks.","industry":"Consulting and sales","services_used":["EagleNOTER"],"challenge":"<p>Notes were taken on the side during the conversation, or not at all. The follow-up – writing minutes, assigning tasks, updating the customer system – often took more time per meeting than the conversation itself and was left undone as soon as the next appointment came up.</p>","solution":"<p>EagleNOTER joins the team's online meetings, transcribes the conversation and turns it into structured documentation.</p><ul><li>Summary, decisions and open tasks immediately after the meeting</li><li>Works in Zoom, Google Meet and Microsoft environments</li><li>Transcripts and notes are processed on BE BRAVE servers in Switzerland and remain under the company's control</li><li>Export of the results to the existing work tools</li></ul>","results":"<p>Consultants focus on the conversation; the documentation is available immediately afterwards and is consistent for everyone involved.</p><p><strong>Up to 70 % less follow-up effort per meeting.</strong><br>Indicative values from customer projects, anonymised (management approval).</p>","featured_image":"/storage/media/services/detail/53ff0d14-5585-42b2-8bf1-24209082fcf9.png","gallery":[],"is_featured":true,"published_at":"2026-09-09T08:00:00.000000Z","seo_title":"Meeting documentation with EagleNOTER | BE BRAVE","meta_description":"Anonymised use case: a consulting team documents client meetings in Zoom, Google Meet and Microsoft environments automatically with EagleNOTER from BE BRAVE.","og_image":null,"canonical_url":null,"created_at":"2026-09-09T08:00:00.000000Z","updated_at":"2026-09-09T08:00:00.000000Z","image_alt":"Meeting at a table with laptops, a man writing on a whiteboard in the background"},{"id":9,"title":"Multilingual telephone customer service around the clock","slug":"telefon-kundenservice","overview":"A service company with customers in several language regions received many similar calls – including outside office hours. A voice agent based on EagleAGENTS answers standard enquiries in several languages and hands complex requests over to the team in a structured way.","industry":"Services and retail","services_used":["EagleAGENTS"],"challenge":"<p>Calls about opening hours, order status, appointments and standard questions tied up the team all day long. In the evenings and at weekends, calls went unanswered, and the information given varied from person to person. Enquiries in several languages had to be covered.</p>","solution":"<p>BE BRAVE set up a telephone AI agent with EagleAGENTS, connected to the existing phone system and the company's knowledge base.</p><ul><li>Answers recurring enquiries in several languages, around the clock</li><li>Answers come from the approved knowledge base and are therefore consistent</li><li>Handover to staff with a call summary as soon as a request needs human handling</li><li>Speech processing by BE BRAVE in Switzerland; calls run over the telephony infrastructure chosen by the company</li></ul>","results":"<p>The company can be reached by phone around the clock. Standard enquiries are answered immediately and consistently; the team only takes over requests that require expertise or decisions – with full context from the handover.</p><ul><li>24/7 availability in several languages</li><li>Consistent answers from a maintained knowledge base</li><li>Structured handover to the team</li></ul>","featured_image":"/storage/media/case-studies/case-study-4.png","gallery":[],"is_featured":true,"published_at":"2026-09-09T08:00:00.000000Z","seo_title":"Phone customer service with EagleAGENTS | BE BRAVE","meta_description":"Anonymised use case: a service company answers calls in several languages around the clock with a voice agent based on EagleAGENTS from BE BRAVE.","og_image":null,"canonical_url":null,"created_at":"2026-09-09T08:00:00.000000Z","updated_at":"2026-09-09T08:00:00.000000Z","image_alt":"Worker with a helmet and headset at a control desk in an industrial hall"},{"id":10,"title":"Lead qualification and appointment booking in sales","slug":"lead-qualifizierung-terminvereinbarung","overview":"A sales team received enquiries via website, phone and e-mail but could not respond to and classify them promptly. EagleAGENTS qualifies incoming leads in conversation, books an appointment directly in the calendar and hands the case over to the responsible salesperson in a traceable way.","industry":"Sales organisation","services_used":["EagleAGENTS"],"challenge":"<p>Prospects often waited a long time for a reply; valuable enquiries were lost among unsuitable ones. Arranging an appointment meant several e-mails back and forth, and the information from the first contact ended up incomplete in the CRM.</p>","solution":"<p>An AI agent based on EagleAGENTS handles the first contact – on the phone and for callback requests from the web.</p><ul><li>Asks the agreed qualification questions and recognises which enquiries match the offering</li><li>Books free slots directly in the calendar of the responsible person</li><li>Creates contact, call note and appointment in the CRM (Odoo integration)</li><li>Operation and processing on BE BRAVE servers in Switzerland</li></ul>","results":"<p>Every enquiry receives an immediate response and is classified according to uniform criteria. Sales starts every first meeting with complete information and spends its time with suitable prospects.</p><ul><li>Immediate qualification instead of waiting time</li><li>Appointment booking directly during the call</li><li>Traceable handover to sales</li></ul>","featured_image":"/storage/media/services/detail/51baa870-bdab-4061-92e2-bf36597875fb.png","gallery":[],"is_featured":true,"published_at":"2026-09-09T08:00:00.000000Z","seo_title":"Lead qualification with EagleAGENTS | BE BRAVE","meta_description":"Anonymised use case: a sales team qualifies leads immediately, books appointments during the call and hands them over traceably – with EagleAGENTS.","og_image":null,"canonical_url":null,"created_at":"2026-09-09T08:00:00.000000Z","updated_at":"2026-09-09T08:00:00.000000Z","image_alt":"Hand at a transparent board with a rising curve and a world map"},{"id":11,"title":"Sovereign document analysis for confidential files","slug":"dokumentenanalyse","overview":"An organisation with extensive confidential documents needed to review, compare and summarise files – without any content leaving its own controlled environment. EagleCHAT and EagleHUB on BE BRAVE infrastructure in Switzerland make this analysis possible within the approved data and access boundaries.","industry":"Organisation with confidential documents","services_used":["EagleCHAT","EagleHUB"],"challenge":"<p>Extensive contracts, expert opinions and reports had to be prepared for decisions. Manual reading tied up valuable specialist time; public AI tools were ruled out because of the confidentiality of the content and the requirements for data storage and traceability.</p>","solution":"<p>BE BRAVE provided EagleCHAT with the connected document repository, managed through EagleHUB.</p><ul><li>Search, review and summarisation across the approved document repository, with references to the source passages</li><li>The company's access boundaries also apply in the AI chat: users only see what they are authorised to access</li><li>Processing exclusively on BE BRAVE servers in Switzerland; content is not used to train models</li><li>Model selection via EagleHUB, matched to confidentiality and task</li></ul>","results":"<p>Specialists get a referenced overview of extensive documents much faster and check the relevant passages in a targeted way. The analysis stays entirely within the organisation's data and access boundaries.</p><ul><li>Secure search, review and summarisation of confidential documents</li><li>Answers with source passages, verifiable in the original</li><li>Data storage and processing in Switzerland</li></ul>","featured_image":"/storage/media/services/detail/524029d3-fd5e-4cc8-af10-a68a53105528.png","gallery":[],"is_featured":true,"published_at":"2026-09-09T08:00:00.000000Z","seo_title":"Sovereign document analysis | BE BRAVE","meta_description":"Anonymised use case: reviewing and summarising confidential documents with EagleCHAT and EagleHUB – within the organisation's own data and access boundaries.","og_image":null,"canonical_url":null,"created_at":"2026-09-09T08:00:00.000000Z","updated_at":"2026-09-09T08:00:00.000000Z","image_alt":"Hands on a tablet, with a padlock icon and document icons above it"},{"id":12,"title":"Custom AI automation for a specialised process","slug":"individuelle-ki-automation","overview":"A company handled incoming specialist documents in a multi-step manual process. With a tailored AI solution from BE BRAVE – from workshop to prototype to production integration – capture, checking and routing are now largely automated.","industry":"Company with specialised processes","services_used":["Custom AI / Workshops"],"challenge":"<p>Every case passed through several hands: capturing documents, checking details, requesting missing information, forwarding to the right place. Standard software did not cover the specialised workflow, and the turnaround time was noticeable for customers and employees alike.</p>","solution":"<p>In a workshop, BE BRAVE mapped the process with the specialists and prioritised the steps with the greatest benefit. A prototype was tested with real, anonymised cases and then integrated into the existing systems for production use.</p><ul><li>Automatic capture and classification of incoming documents</li><li>Checking of details against defined rules, queries only in case of deviations</li><li>Routing to the responsible unit with a prepared summary; the decision stays with the specialists</li><li>Operated on BE BRAVE infrastructure in Switzerland</li></ul>","results":"<p>The process runs without manual intermediate steps; specialists concentrate on exceptions and decisions. The solution is continuously developed together with the team.</p><p><strong>Up to 50 % shorter processing time in the automated process.</strong><br>Indicative values from customer projects, anonymised (management approval).</p>","featured_image":"/storage/media/case-studies/case-study-1.png","gallery":[],"is_featured":true,"published_at":"2026-09-09T08:00:00.000000Z","seo_title":"Custom AI automation | BE BRAVE","meta_description":"Anonymised use case: a specialised process is automated with a tailored AI solution from BE BRAVE – from workshop to production operation.","og_image":null,"canonical_url":null,"created_at":"2026-09-09T08:00:00.000000Z","updated_at":"2026-09-09T08:00:00.000000Z","image_alt":"Person holding a tablet in a production hall with industrial robots"}],"links":{"first":"/api/v1/case-studies?page=1","last":"/api/v1/case-studies?page=1","prev":null,"next":null},"meta":{"current_page":1,"from":1,"last_page":1,"links":[{"url":null,"label":"&laquo; Previous","page":null,"active":false},{"url":"/api/v1/case-studies?page=1","label":"1","page":1,"active":true},{"url":null,"label":"Next &raquo;","page":null,"active":false}],"path":"/api/v1/case-studies","per_page":12,"to":6,"total":6}}