{"success":true,"message":"Case study retrieved successfully","data":{"id":12,"title":"Custom AI automation for a specialised process","slug":"individuelle-ki-automation","overview":"A company handled incoming specialist documents in a multi-step manual process. With a tailored AI solution from BE BRAVE – from workshop to prototype to production integration – capture, checking and routing are now largely automated.","industry":"Company with specialised processes","services_used":["Custom AI / Workshops"],"challenge":"<p>Every case passed through several hands: capturing documents, checking details, requesting missing information, forwarding to the right place. Standard software did not cover the specialised workflow, and the turnaround time was noticeable for customers and employees alike.</p>","solution":"<p>In a workshop, BE BRAVE mapped the process with the specialists and prioritised the steps with the greatest benefit. A prototype was tested with real, anonymised cases and then integrated into the existing systems for production use.</p><ul><li>Automatic capture and classification of incoming documents</li><li>Checking of details against defined rules, queries only in case of deviations</li><li>Routing to the responsible unit with a prepared summary; the decision stays with the specialists</li><li>Operated on BE BRAVE infrastructure in Switzerland</li></ul>","results":"<p>The process runs without manual intermediate steps; specialists concentrate on exceptions and decisions. The solution is continuously developed together with the team.</p><p><strong>Up to 50 % shorter processing time in the automated process.</strong><br>Indicative values from customer projects, anonymised (management approval).</p>","featured_image":"/storage/media/case-studies/case-study-1.png","gallery":[],"is_featured":true,"published_at":"2026-09-09T08:00:00.000000Z","seo_title":"Custom AI automation | BE BRAVE","meta_description":"Anonymised use case: a specialised process is automated with a tailored AI solution from BE BRAVE – from workshop to production operation.","og_image":null,"canonical_url":null,"created_at":"2026-09-09T08:00:00.000000Z","updated_at":"2026-09-09T08:00:00.000000Z"}}